History

The surgery was founded in 1965 by Dr Jan Newell Price. The first building was a basic wooden construction in Basingbourne Road which was at that time an unmade road.

By 1980 the practice patient population had grown considerably. In 1985 the practice moved to its present premises, a purpose built building behind the Linkway Parade providing GP services to 7500 patients.

With the continued growth in patient numbers (14100 in August 2019), the building and site have become too small to accommodate comfortably not only this growth and ultimately increased demand, but additional services, new clinics, clinicians and the inevitable staff required to cover this. The Partners regularly look at ways to increase capacity and to improve the surgery building.  In 2015 we successfully obtained some funding to help with the overall total cost of creating a new entrance to the surgery with automated doors, together with push button opening doors through to our consultation and clinical rooms. In 2016 we again secured some funding to assist with the overall cost of replacing the original, old wooden windows and rear access doors with new uPVC making the premises not only more energy efficient, but modern.  We have also replaced the original fascias, soffitts and gutters to improve the surgery further.  Internally there have been smaller renovation projects including the replacement of our small, but extremely old staff kitchenette.  We continue to look at ways to increase capacity and offer additional services, to improve the premises further and will endeaviour to obtain further funding to assist us in successfully achieving this.

Please click here for Richmond Surgery's formal Mission Statement & Practice Charter

 

GP Partners

Senior Partner Dr Steven King  MB BS (London 1987) DRCOG, DFFP
On FHSA list for Minor Surgery, Maternity, Child Health & Contraceptive Services.

Joined the Practice in 1992.

Partner Dr Michelle Sinclair  MB BS (London 1992) FRCGP, DRCOG, DFFP
On FHSA list for Minor Surgery, Maternity, Child Health and Contraceptive Services. Dr Sinclair is a Clinical Director for Fleet PCN, shared role with Dr Gossage.

Joined the Practice in 1998.

Partner Dr Ed Hatley  MB BS (London 2001), MRCGP.
Minor Surgery, Maternity, Child Health. 

Joined the practice in 2011.

Partner Dr William Gossage MB BS (London 2002), MRCGP, MRCS(Ed) MSc(Sports Med)

Joined the practice in Feb 2015. Dr Gossage is a Clinical Director for Fleet PCN, shared role with Dr Sinclair.

Partner Dr Prasanna Lingham (Male) BSc MBBS MRCS MRCGP DOccMed PgDip (Dermatology)
Special interests in dermatology, minor surgery and joint injections (Dr Lingham can provide private minor surgery for insurers Aetna Global Benefits, Simply Health, Healix Health Services, Cigna and Aviva)

Joined the practice in May 2013.

 

Locum GP's

Richmond Surgery currently does not have Locum GPs

Nursing team

Practice Nurses
Mrs Natalie Evans RGN
Ms Lucy Cooper RGN
Mrs Victoria Swait RGN joining us Oct 2019

Senior Healthcare Assistant
Mrs Chris Brownlow
Phlebotomist/Healthcare Assistant
Mrs Nikola Strong
 
Infection Control Lead - Ms Lucy Cooper RGN

 

Our Team of Receptionists

Reception Manager Jan Fulcher joined the practice in July 2008 and oversees our team of Receptionists.  Our reception team deal with many areas including appointments, prescription requests, new registrations & online access, results etc. She is also a Trained Chaperone should you need this.

Our Receptionists are discreet and knowledgeable.  If you have any queries or require assistance, they will direct you to the right person.  Please feel assured that all the staff at the Surgery will respect your right to confidentiality


  • Mrs Lavinia Pollard
  • Mrs Carolyn Francis
  • Mrs Sally Pegg
  • Mrs Janet Watson (Trained Chaperone)
  • Mrs Anne Silvester
  • Mrs Carmen Moore
  • Mrs Melanie Wells
  • Ms Kathy James
  • Mrs Jackie Lockwood
  • Mrs Laura Parker
  • Mrs Sarah Cooper
  • Mrs Nicola Voyce

 

Medical Secretaries

Our Secretaries can assist with any queries relating to hospital appointments or referral letters together with GP non-NHS work such as insurance medicals, claims and other official forms.  Our lead secretary is Mrs Lisa Jasnocha O'Ceallaigh.  The Secretarial team do not deal with surgery appointments, prescriptions or general surgery enquiries.  These areas are covered by our reception team.  DDI to the Secretary Office is 01252 811477. 

Mrs Lisa Jasnocha O'Ceallaigh is Lead Secretary           
Lisa is Secretary to Partners Dr Gossage & Dr Lingham. She also supports
the Managing Partner

Mrs Louise Couper
Secretary to Partners Dr Hatley & Dr Sinclair

Mrs Linda Boardman
Secretary to Senior Partner Dr King & support secretary for
for other GPs. She also assists the Managing Partner

 

Our Service Statement To You

All our GPs, occasional locums, staff and visiting therapists are here to assist you and provide you with a professional service and care.   Please also be respectful to other patients and mindful of when privacy may be required.

The practice operates a Zero Tolerance Policy.  Please be courteous and patient during busy periods.  Abusive, aggressive and/or threatening behaviour will not be tolerated under any circumstances. Patients who behave in this manner may be asked to leave the premises and may be removed from our patient list.

The number of wasted appointments is high.  Please help us to help you. Cancel any appointments no longer required with as much as notice as possible. Appointments are very scarce and there is always another patient that will take your cancelled appointment.  Thank you.

Please click here for Richmond Surgery's formal Mission Statement & Practice Charter

Drs King, Sinclair, Hatley, Gossage & Lingham
Donna Brennan, Managing Partner

Confidential Information

We provide a confidential service to all our patients, including those under 16.  All our staff have signed a Confidentiality Data Protection policy.

Confidential and identifiable information relating to patients will not be disclosed to other individuals without the patient's explicit consent, unless it is a matter of life and death or there is a serious risk to the health and safety of patients or it is overwhelmingly in the public interest to do so.

Confidential patient data will be shared within the health care team at the practice and with other health care professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality.

GDPR Practice Privacy Notice
General Data Protection Regulations (GDPR)

Concerns/Complaints

If you have concerns or wish to make a complaint, in the first instance please put this in writing, either letter form, by email to nehccg.richmondsurgery@nhs.net or use our Surgery Complaint Form available from reception or our patient waiting room.  Speaking to a member of staff, or the Manager will not fully record your complaint and you will still be asked to put this in writing.  You can give permission for another to write your complaint on your behalf, if required.  Complaints are taken seriously, therefore we ask that you provide full details to ensure we have the opportunity to fully investigate your complaint.   We aim to acknowledge receipt of your written complaint within 3 working days and will respond again as soon as a full investigation has been performed.  Thereafter if you believe your complaint has not been resolved, you may contact one of the following bodies listed below:

NHS England Commissioning Board
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 2233
Email england.contactus@nhs.net with "For the attention of the complaints team" in the subject line
 
There are Healthwatch offices that handle complaints in Hampshire:

Healthwatch Hampshire
Freepost RTHH-KGST-ZRBC
Healthwatch Hampshire
Unit 12, Winnall Valley Road, Winchester, SO23 0LD
Tel 01962 440 262
By email enquiries@healthwatchhampshire.co.uk
Website: www.healthwatchhampshire.co.uk

REGISTERED NO: Z5728117