Please note during the pandemic some services may not be available

Face to Face Consultations: Appointments are available to book 4-6 weeks in advance with your registered GP and our nursing team.  Appointments with a GP are for 10 minutes.  Please be courteous and keep to this alloted time to avoid delays and inconvenience to other waiting patients.  If you believe you may need longer, then please discuss with reception. This will require approval by your GP.  Nursing appointments vary greatly in time required due to the diverse nature of duties.

Our reception team would appreciate a brief explanation as to the nature of your appointment. This is to assist the clinician in advance, in particular telephone consultations.  You do not need to provide full details, but a brief explanation would be appreciated.  Any information given will be treated in the strictest confidence.

If you are unable to keep your appointment please ensure you cancel it - someone else will need it.

eConsult Online Triage & Consultation: Advice from a GP online without having to wait for an appointment. You can use eConsult to support your healthcare needs 24 hours per day, seven days per week. You can consult online and receive a response no later than the end of the next working day. You will also have access to reliable and trustworthy self-help content and other local healthcare services that may help you to avoid an appointment altogether.  Access eConsult from our website homepage.

Telephone Triage Consultation on the day with a GP Partner: When all our face to face urgent on the day appointments have been booked, or in the event your registered GP is not available, you will be offerred a telephone triage consultation with a GP Partner (or using our online services from 1st May 2019 to book a call with your GP).   We strongly recommend you accept this or alternatively consider eConsult as above.  Following the telephone triage consultation the GP may ask that you attend surgery, but will arrange the time directly with you. This is not something our reception team can do. 

Telephone Consultation in advance with your GP: You may also book a telephone consultation with your registered GP in advance to discuss reviews, medication or progress.  We have been offering both for several years. Audits and patient feedback have shown that they work extremely well.

Direct Access to our Specialist Orthopaedic Practitioner: For muscular and joint pain or injury, you can book an appointment directly with our in-house Specialist Orthopaedic Practitioner via our reception team (or using our online services from 1st May 2019 to book an appointment) avoiding the need to see your GP first to facilitate the assessment referral.  If you are unsure if you may need this service, you can speak with our reception team who have been fully trained in this regards. They will need to ask you some questions to ensure this direct service is appropriate for your needs, therefore do please ensure you provide them with as much information as possible.  

The Minor Illness Clinic is available with our qualified minor illness Practice Nurse and/or our Nurse Practitioner.  Appointments are available both on the day and 48 hours to book ahead and are often more readily available than with a GP if your ailment fits the criteria of a minor illness (available to book via our online services):

  • Persistent Coughs/Colds, sore throats & tonsillitis
  • Persistent Conjunctivitis, Earaches
  • PersistentDiarrhoea, vomiting, stomach upsets
  • Minor injuries, cuts, sprains, backaches
  • All Infections

Blood Tests

If your GP has asked that you arrange a blood test, you can book an appointment online with our phlebotomist (18+ years only for online bookings) but not INR blood tests. These should be arranged via our reception team as these are undertaken by trained HCA/Nurses.   The online blood test appointments should not be booked without prior agreement or request from your GP therefore please do not book just because you want something checked!  The test will not be performed as your request needs to be approved by your GP first.  When booking your appointment, please ensure you add the reason for your BT i.e. thyroid, PSA, diabetic check etc. This will help our phlebotomist prepare your paperwork in advance of your appt.

Home Visits

These are generally reserved for the seriously ill or housebound patients.  Please bear in mind that the Doctor can see 6 patients at the surgery in the time it takes for a home visit. If your GP requires you to have a home visit, this may be undertaken by a member of our Fleet Paramedic Team on instructions from the GP.  Our Paramedics will have identification on them.

A request for a home visit should be made before 10.00am where possible to enable the doctors to plan their rounds. Please be prepared to provide some details of the medical problem. Your doctor may call you to discuss your need for a home visit, as again, many problems can be sorted out over the phone.

Patient GP Lists: Richmond Surgery does not operate on the basis of 'Pooled Patient Lists' i.e. see any Doctor.  Our GP Partners hold individual registered patient lists.  This enables a GP and Patient relationship to be established over time, and provides you with continuity of care. In the absence of your Registered GP, you will be offered a telephone consultation in the first instance with the covering GP, as above.  Following this, if the GP decides you need to be seen, this will be arranged by the GP.

Chaperones: We offer the service of a qualified and discreet female Chaperone.  If you believe you would benefit from this service, please ask at the time of making your appointment so that arrangements can be made.  This service is extremely popular and works very well. 

If you require a male chaperone, please speak to our reception team and arrangements can be made.

Online Services

For convenience, please register for our Online Services as detailed below.  The online service enables you to book and cancel appointments on line and to order GP approved repeat prescriptions, but to do this, you will first have to register.  You will also have the option to view your Summary Care Record which will detail information such as medication, allergies etc. 

If you would like to register for this service pick up a registration form, or download the relevant Application form/forms listed below and either post or deliver to the surgery. We appreciate the new Proxy Access may be confusing, so please do not hesitate to speak to our reception or admin team for advice:

Please note that we have 14000+ patients and therefore we are unable to post your final registration documents. We would be grateful if you could please collect from the surgery.  Alternatively, please provide a SAE and we will post your final registration documentation to you.

Registering for our online services avoids the need to attend surgery or telephone.  Online appointments are available for the following:

  1. Appointments in advance with your registered GP up to 4-6 weeks in advance

  2. GP Telephone Triage Consultations - a proportion of our on the day tel consultations are released automatically via our online services each day at 0700

  3. Direct Access to our Specialist Orthopaedic Practitioner for muscular and joint pain or injury assessments. Available to book in advance via our online services.

  4. GP requested/approved blood tests 18+ years only  (not INR Blood Tests) Available to book in advance via our online services.

  5. Appointments with The Minor Illness Clinic  48hrs in advance and on the day.  These are NOT for general nursing and will be cancelled if not suitable. Please use for:

  • Persistent Infections, Conjunctivitis and Earaches

  • Persistent Coughs/Colds, Sore throats and tonsillitis

  • Minor Injuries, cuts and sprains not requiring xray or stitches

  • Persistent Diarrhoea and vomiting