Patient Extended Access - Update April 2019

In September 2017, three of the Fleet locality practices started working together to share the provision of GP Extended Access.  These practices were Richmond Surgery, Branksomewood Surgery and Crondall New Surgery.  From April 2019, Fleet Medical Centre will join and participate in this shared cared.

The Fleet locality practices continue to work and review on establishing the best way to offer Fleet patients GP and Nurse Extended Access taking in to consideration the available resources.  We continue to share this workload by offering a partially fixed, rotating system of evening and Saturday morning clinics (not Sunday) with both a GP and a nurse.  

Each participating practice sees a combination of their own patients and patients from the other practices. 

You will have the opportunity to be seen either at Richmond Surgery midweek and/or Saturday mornings outside of Core Hours or at another of the participating practices dependent on the rota duty.  Speak to our reception team for more information.

This does not mean Richmond Surgery’s patients have to be seen at another practice by another GP, but if they are seen at another practice, the GP/nurse has access to view the medical records for non-registered patients.  This access to the patient’s clinical record is limited to the GP/nurse with whom you have booked your appointment, for the appointment itself, and for 28 days afterwards.  All of the practices in our CCG Locality work with EMIS Web Clinical System.

As with any new system there have been periods of adjustments, ongoing reviews and tweaks to ensure we offer the best system for our patient's needs. We thank all our patients for their support since launch and would ask that you consider this alternative method for access to care if an appointment is not immediately available for you, at your own surgery, or at a time that suits.

Remember you also have access to:

- GP Telephone Triage/Consultation Calls

- eConsult – Introduced in July 2017 accessed via our website homepage

Click here to see all Patient Access to Care Clinics/Options