eConsult at Richmond Surgery - Launched in July 2017

eConsult is an online triage and consultation that offers our patients a further method for accessing medical advice and care. It is flexible and enables you to interact at a time that suits you. eConsult enables you to request advice from your GP online without having to telephone the surgery or book an appointment with your GP.

We are extremely pleased to announce that Richmond Surgery, together with our fellow 3 x Fleet practices successfully completed a pilot of e-Consult for our Clinical Commissioning Group from July 2017 for 3 months.  It is now being rolled out to the remaining 20 practices within our North East Hants & Farnham CCG over the course of the next 6 months.

  • You will be able to access eConsult via our website 24 hours per day, seven days a week following go live 
  • You will have access to reliable and trustworthy self-help content and other local healthcare services that may help you to avoid an appointment altogether.
  • You will receive a response no later than the end of the next working day.

It is already successfully used by surgeries in other parts of England. To watch the eConsult Patient Video click here https://youtu.be/tbg1AhkmZkU