Welcome

Welcome to Richmond Surgery's website.  Our website is for you. We routinely update and make changes to our website, systems and services to meet our patients' needs and to provide you with up to date care.  We welcome your feedback and suggestions and will endeavour to meet your suggestions.

NOTIFICATION OF DR STEVEN KING, RETIREMENT - please click here for more information

COVID-19 PRACTICE SYSTEMS (scroll down for flu & COVID vaccine information)

From the 19th July 2021 you are still required to wear a face mask and maintain a social distance from others if you are coming to the surgery for a pre-booked appointment. NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected. The pandemic continues and as a surgery vulnerable patients with health issues, sick and those undergoing treatment are attending. Please continue to protect the NHS, yourself and others. Thank you.

  • Reception is open for pre-booked appt check in. There is no self check in screen. 
  • We continue to operate a one way system for entry and exit.
  • Our waiting area is open with limited seating & 1 patient toilet in the waiting area open.
  • Please avoid reception for general enquiries. Please email or call us.
  • Please continue to use the hand sanitisers at the surgery.
  • For new Registrations, attend 1300-1800 ONLY

For Medical Advice/Appointments: 

  • You cannot request a face to face GP appointment despite media coverage. 
    It is not law that we must offer one. Please do not be abusive to our reception team. 
    GP Contracts allow for us to provide services in a way that is safe and secure for us 
    during the ongoing pandemic. Following a GP telephone triage consultation you may 
    be asked by the GP to attend surgery.
    
  • Please use eConsult for non urgent medical queries only. Scroll down for the eConsult link. 
    Book ahead telephone appointments are available with your doctor .
  • Our nursing team have now resumed the majority of face to face nursing duties.
  • Healthier Together. Advice for parents with unwell children,   Home :: Frimley HealthierTogether (frimley-healthiertogether.nhs.uk)

The volume of calls and emails has increased hugely due to COVID-19.  We are grateful for your understanding and patience. We continue to adapt in line with guidance from Public Health England and our CCG regarding how we provide care. Thank you for your ongoing patience and support.

Donna Brennan, Managing Partner
Drs King, Sinclair, Hatley, Gossage & Lingham


FLU VACCINE CLINIC UPDATE- 30 November 2021

Our flu vaccine clinics have been in great demand and uptake of the vaccine has been at its highest in years.  We are delighted that so many of our eligible patients have received their flu vaccine.  We still have vaccine stock available, so if you are over 65 years, or aged 18-49 in an at risk category/have a chronic disease, have children aged 2 and 3 as at 31st August 2021 or are in the new eligible cohort for 50-64s, please speak to our reception team or use your online services to schedule your appointment.  If you see no availability using your online services, simply call our reception team as we can also accomodate you at others time.  We look forward to seeing our patients soon and thank you for your continued support during the flu season.  Drs King & Partners

UPDATE 30 November 2021: THE HARLINGTON, FLEET COVID-19 VACCINATION SITE

The Harlington vaccine site continues to offer vaccine clinics. However in light of the recent Government announcement for booster vaccine changes, and the forthcoming Christmas pantomine season, the vaccine site within the Harlington has re-located to a smaller area instead of the auditorium.  This therefore means whilst all our clinics are available for walk in vaccinations, we can only accept walk ins from those living in the GU51 and GU52 postcode areas.  We hope to amend this as we see how operations progress in the smaller area.   We continue to invite by text message all patients as they become eligible for their booster.  This will enable the vaccine site to operate smoothly and cause patients no delay.  When you receive your text invitation, click on the link and book your appointment.  Pre-booked appointments at The Harlington are not currently available to book via the National Booking System.  Please avoid calling the surgery with your COVID queries as our telephone lines are extremely busy during the pandemic.  You can email and this will be passed to our dedicated COVID vaccine team who will respond as soon as possible.   

Astra Zeneca Vaccine and Travel
Following reports in the media that some EU countries would not accept AZ vaccine manufactured in India known as Covishield, the Government has confirmed that no Covishield vaccines have been administered in the UK and that all AZ vaccines given in the UK appear on the NHS COVID Pass as Vaxzevria. The NHS COVID Pass is the digital proof of COVID-19 vaccine status, which has been available for international travel since May. The European Medicines Agency has authorised this vaccine and the Government is confident that travel will not be affected. The EU Digital Covid-19 Certificate is currently for EU citizens only, or third country nationals legally staying or resident in the EU. Information for patients regarding how to obtain an online or paper version of the NHS COVID Pass is on the NHS website.

Online information Resources:

COVID-19 - Hants CC Website
Information on local testing including the Surge Variant Testing. 
https://www.hants.gov.uk/socialcareandhealth/coronavirus/test-and-trace

and click on the box with "Local Testing - COVID-19 Variant"

JCVI advises on COVID-19 vaccine for people aged under 40 - GOV.UK (www.gov.uk) 

https://www.frimleyhealthandcare.org.uk/living-here/covid-19-vaccination...

https://www.northeasthampshireandfarnhamccg.nhs.uk/news/895-covid-19-vac...

Fleet Town Council Vaccine Communication: please click here

Vaccinating Health and Social Care staff Guidance: please click here

Proof of Vaccination Status: https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-stat...

Concerned you may have COVID-19: You can go to https://111.nhs.uk/covid-19  in the first instance for advice. If you call the surgery, you may be directed there first.

Employer Note for Self Isolation: You do not ask your GP for this. If you have to stay at home because of coronavirus and you need a note for your employer: https://111.nhs.uk/isolation-note/

Everyone, including health and social care workers, should self-isolate if they develop any of the above symptoms. Government guidance https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-tr...


Patient Data Extraction - NHS Digital

Visit www.nhsdatasharing.info to find out about the very many ways by which information from your electronic GP record is, or can be, made available to others

To Opt Out complete and return the Type 1 Opt Out Form to us Opt Out Form

Find out more about the deferral of the GP Data for Planning and Research data collection.

More information at:

https://digital.nhs.uk/services/national-data-opt-out

https://digital.nhs.uk/data-and-information/data-collections-and-data-se...

www.gpdpr.info

www.medconfidential.org

www.understandingpatientdata.org.uk/news/our-perspective-new-system-gp-data

  • Local Pharmacies List - Click Here
  • NHS England Friends & Family Test - to access the short survey please click here
  • Our Mission Statement & Practice Charter - click here
  • GDPR - Richmond Surgery Privacy Notice click here
  • GDPR - Richmond Surgery Privacy Notice for children click here
  • For GP eConsult - online triage for non urgent/complicated new enquiries: click the button below
eConsult is a triage service. Please note you may receive a call or text to advise that a call has been scheduled at a later date with the appropriate clinician. Do not use eConsult for urgent medical advice or for requesting prescriptions. eConsult is also for one clinical concern.  If you have complex or mutliple concerns, we recommend that you call the surgery and schedule a telephone consultation.  When the surgery is closed or it is a public holiday, please use 111 to avoid delays for urgent advice/enquiries.  As part of a CCG trial, eConsult is currently not available over weekends.
 
 
To read feedback about eConsult

New Patient Registrations

New patient registrations  
New patients can register in person with the practice Monday - Friday between 1300-1800. Please avoid other times as this will create a queue at reception and a delay to those arriving for pre-booked appointments.  We will require completion of a Patient Registration Form and Confidential Health Questionnaire to ensure the Practice can fully assist with your health care needs.  Download the registration forms as follows:

  • All adults aged 16 and upwards complete Adult Registration Form - click here
  • All children aged under 16 years of age - click here
  • All new patients regardless of age must complete a GMS1 Form - click here
  • Are you a Carer for a registered patient? Formal Carer Registration Form - click here

Your NHS card is no longer required when you register, however you will need to provide 2 forms of identification such as a driver's licence with photo or passport (photographic evidence, where possible, for an adult) and one that includes your home address such as a recent utility bill. For children, we require the child's birth certificate or passport as ID.

As a new patient, to ensure continuity of any regular medication please provide us with one of the following to prevent delays in repeat prescriptions:

  • Your most recent repeat prescription slip
  • Confirmation letter from your previous surgery
  • Ongoing medication packaging clearly marked with your name and address, and prescription details.

When you register at Richmond Surgery you will be allocated a GP.  Richmond Surgery offers Registered Patient Lists and not Pooled GP Lists. We endeavour to ensure that you can see or speak to your own registered GP when you attend surgery.  There will of course be times when your GP is not available.  In the absence of your Registered GP, the practice has in place an excellent secure patient IT system allowing any of our other GPs/locums to attend to your needs. This is usually done by way of triage, initially telephone consultation, and you will then be asked to attend if required.

Leaflet: Your Information
Register for online services


 

Latest News

BLOOD TESTS

We have phlebotomy clinics at the Surgery each day of the week except for Wednesdays. Please call our reception team to schedule an appointment. Please note, only recently GP approved blood tests can be booked, or those as part of your annual or invited health check. Thank you

Flu Vaccination Season 2021-22

We have now commenced booking of flu vaccine appointments at the Surgery.  Please note we are notifying patients by eligibility in stages to ensure we can cope with contact demand. A proportion of appts are being released online for those who use our online services.  The new eligible cohort of 50-64 has been confirmed as continuing for the 21/22 flu season. 

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