Welcome

Welcome to Richmond Surgery's website.   Our website is for you.  We have endeavoured to keep it as simple and easy to navigate as possible so you can find all the information you need with ease.  

We routinely update and make changes to our website, systems and services to meet our patients' needs and to provide you with up to date care.  We welcome your feedback and suggestions and will endeavour to meet your suggestions.

Patient Data Extraction - NHS Digital

Visit www.nhsdatasharing.info to find out about the very many ways by which information from your electronic GP record is, or can be, made available to others

To Opt Out complete and return the Type 1 Opt Out Form to us Opt Out Form

Find out more about the deferral of the GP Data for Planning and Research data collection.

More information at:

https://digital.nhs.uk/services/national-data-opt-out

https://digital.nhs.uk/data-and-information/data-collections-and-data-se...

www.gpdpr.info

www.medconfidential.org

www.understandingpatientdata.org.uk/news/our-perspective-new-system-gp-data

UPDATE 7 June 2021: THE HARLINGTON, FLEET COVID-19 VACCINATION SITE

Vaccination Appointments: The Harlington vaccine site continues to offer vaccine clinics throughout June. These appointments for Fleet patients are not available to book via the National Booking System.  We will text or call you as soon as you become eligible however if you have not updated us recently with any changed contact details, if you have not heard from us and believe you are now eligible, or are uncertain which cohort you are, then contact us by email at nehccg.richmondsurgery@nhs.net   Please avoid calling the surgery with your COVID queries as our telephone lines are extremely busy during the pandemic.  Your email will be passed to our dedicated COVID vaccine team who will respond as soon as possible.   

  • Government guidelines now advise that you should receive your 2nd vaccine dose 8 to 12 weeks after your 1st dose. We will contact patients when they are due their 2nd vaccine dose. Again, if you have not heard from us please contact us by email as above.
  • If you have had a positive COVID-19 test you should wait 4 weeks from the date you had the test before you book an appointment.
  • For more Government guidance click here https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccinati...

COVID-19 vaccine for people aged under 40

The chances of a younger person becoming seriously ill with COVID-19 get smaller as infection rates increasingly come under control in the UK. Considering this alongside the portfolio of vaccines available in the UK in the coming months and taking a precautionary approach in relation to the extremely small risk of thrombosis and thrombocytopenia following the first dose of the Oxford/AstraZeneca vaccine, the JCVI has advised a preference for adults aged 30 to 39 without underlying health conditions to receive an alternative to the Oxford/AstraZeneca vaccine where available and only if this does not cause substantial delays in being vaccinated.

For available online information:

COVID-19 & Indian Variant - Hants CC Website
Information on local testing including the Surge Variant Testing. 
https://www.hants.gov.uk/socialcareandhealth/coronavirus/test-and-trace
and click on the box with "Local Testing - COVID-19 Variant"

JCVI advises on COVID-19 vaccine for people aged under 40 - GOV.UK (www.gov.uk) 

https://www.frimleyhealthandcare.org.uk/living-here/covid-19-vaccination...

https://www.northeasthampshireandfarnhamccg.nhs.uk/news/895-covid-19-vac...

Fleet Town Council Vaccine Communication: please click here

Vaccinating Health and Social Care staff Guidance: please click here

Proof of Vaccination Status: https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-stat...

Concerned you may have COVID-19: You can go to https://111.nhs.uk/covid-19  in the first instance for advice. If you call the surgery, you may be directed there first.

Employer Note for Self Isolation: You do not ask your GP for this. If you have to stay at home because of coronavirus and you need a note for your employer: https://111.nhs.uk/isolation-note/

Face Mask Exemption: https://www.gov.uk/government/publications/face-coverings-when-to-wear-o...

Changes to Covid-19 symptoms:

  • The general clinical case definition for COVID-19 has been updated to include loss of or change in smell or taste, and/or a new continuous cough OR fever

Everyone, including health and social care workers, should self-isolate if they develop any of the above symptoms. Government guidance https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-tr...

RICHMOND SURGERY - COVID-19 PRACTICE SYSTEMS

If you have had any contact with the surgery recently you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible.

Our Reception is open for pre-booked appointment check in. There is currently no self check in screen.  Please avoid coming to reception for general enquiries/discussion as this will create a queue and delays to those checking in at reception for appointments. Please email or call us for general enquiries.

  • If you are attending for a pre-booked appointment, please wear a face mask or bring your Exemption Card. The exceptions are:

    • children under the age of 11

    • people with disabilities and those with breathing difficulties

    • those who are travelling with someone who relies on lip reading.

  • Do not enter until your appointment time to allow for social distancing (if you arrive early you will be asked to wait outside as there is no patient waiting area available) There is NO patient waiting area during the pandemic.

  • Please use the motion sensor hand sanitisers provided at reception 

  • Please follow the new social distancing 1-way system 

  • For new Registrations, attend 1300-1800 ONLY  This will avoid a queue at our restricted space reception desk.

  • Please ensure you use the toilet before leaving home as our toilets are not available

  • Please telephone the surgery for anything else. DO NOT ATTEND for general enquiries or booking an appointment.

For Medical Advice/Appointments:  

- Please use eConsult for non urgent medical queries only.  Please do not use this for prescription requests, or urgent medical advice. Scroll down for the eConsult link

- You still cannot book a face to face GP appointment despite media coverage.  It is not law that we must offer one.  Please therefore do not be abusive or demanding to our reception team. General Practice Contracts allow for us to provide general services in a way that is safe and secure for us during the COVID pandemic. Following a GP telephone consultation you may be asked by the GP to attend surgery. 

- Book ahead telephone appointments are available with your doctor for follow up and non-urgent queries

- Our nursing team have resumed many face to face nursing duties as at May 2021

- The Joint and Muscular Pain Clinics have now returned to face to face appointments.

Prescription Requests: If you cannot email your request to nehccg.richmondsurgery-scripts@nhs.net or request via your online services, there is a temporary repeat prescription box at the main entrance. Please look for signage. This is emptied throughout the day, Monday to Friday only.  

It is an ever-evolving and highly unusual situation, so it is likely that, with guidance from Public Health England how we provide care may suddenly change again. The volume of calls and emails has increased hugely due to COVID-19. We are grateful for your understanding and patience in helping us provide the most effective service we can.

Donna Brennan, Managing Partner
Drs King, Sinclair, Hatley, Gossage & Lingham

  • Local Pharmacies List - Click Here
  • NHS England Friends & Family Test - to access the short survey please click here
  • Our Mission Statement & Practice Charter - click here
  • GDPR - Richmond Surgery Privacy Notice click here
  • GDPR - Richmond Surgery Privacy Notice for children click here
  • For GP eConsult - online triage for non urgent/complicated new enquiries: click the button below

As part of a CCG trial, eConsult is being switched off over weekends, for 4 weeks commencing the bank holiday weekend of 28th June.

eConsult is a triage service. Please note you may receive a call or text to advise that a call has been scheduled at a later date with the appropriate clinician.
Do not use eConsult for urgent medical advice or for requesting prescriptions. When the surgery is closed or it is a public holiday, please use 111 to avoid delays for urgent advice/enquiries.
 
click here to submit an eConsult
 
To read feedback about eConsult
click here - patient feedback

New Patient Registrations

During COVID-19 for new patient registrations  
New patients can register in person with the practice Monday - Friday between 1300-1800. Please avoid other times as this will create a queue at reception and a delay to those arriving for pre-booked appointments.   We will require completion of a Patient Registration Form and Confidential Health Questionnaire to ensure the Practice can fully assist with your health care needs.  Download the registration forms as follows:

  • All adults aged 16 and upwards complete Adult Registration Form - click here
  • All children aged under 16 years of age - click here
  • All new patients regardless of age must complete a GMS1 Form - click here
  • Are you a Carer for a registered patient? Formal Carer Registration Form - click here

Your NHS card is no longer required when you register, however you will need to provide 2 forms of identification such as a driver's licence with photo or passport (photographic evidence, where possible, for an adult) and one that includes your home address such as a recent utility bill. For children, we require the child's birth certificate or passport as ID.

As a new patient, to ensure continuity of any regular medication please provide us with one of the following to prevent delays in repeat prescriptions:

  • Your most recent repeat prescription slip
  • Confirmation letter from your previous surgery
  • Ongoing medication packaging clearly marked with your name and address, and prescription details.

When you register at Richmond Surgery you will be allocated a GP.  Richmond Surgery offers Registered Patient Lists and not Pooled GP Lists. We endeavour to ensure that you can see or speak to your own registered GP when you attend surgery.  There will of course be times when your GP is not available.  In the absence of your Registered GP, the practice has in place an excellent secure patient IT system allowing any of our other GPs/locums to attend to your needs. This is usually done by way of triage, initially telephone consultation, and you will then be asked to attend if required.

Leaflet: Your Information
Register for online services

 

Latest News

MIND Adult Wellbeing Services

This is an adult wellbeing mental health support and advisory service for those aged 16+ years. If you need support at times of difficulty and would like advice on where to go for guidance and support, you can request a telephone appointment with the Wellbeing Practitioner who will be at the surgery one day per week. For child support services see our Community Services page.

New Service Available – Social Link Worker

Catherine Johnson works with the 4 Fleet Practices as a Link Worker and is based at Richmond Surgery on Thursdays.   Her role is to provide individual support to help people improve their health and wellbeing by connecting patients to local community services to address their social and practical needs.   You may have already spoken with Catherine as she is already calling some vulnerable patients to ask if any assistance is needed. 

Catherine describes further what support she can offer:

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