Welcome

Welcome to Richmond Surgery's website.  Our website is for you. We routinely update and make changes to our website, systems and services to meet our patients' needs and to provide you with up to date care.  We welcome your feedback and suggestions and will endeavour to meet your suggestions.

Please take a look at these very helpful websites which we hope will help provide some clarity and reassurance over the coming months.

Scarlett Fever Concerns: https://frimley-healthiertogether.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever

General Health Concerns: https://frimley-healthiertogether.nhs.uk/

Click here for more guidance on where to obtain medical help


Surgery Operational Systems

  • Reception is open for general enquiries. Please avoid 0800-1000
  • Please use our patient self check in screen if attending for an appt. If you prefer to queue, please politely come to the front desk if you are within 2-3 minutes of your pre-booked appt time to avoid missing your scheduled appt slot.
  • Our waiting area is open with limited seating & 1 patient toilet in the waiting area open.
  • Please continue to use the hand sanitisers at the surgery. Face mask wearing is optional
  • For new registrations in person, attend 1300-1800 ONLY
  • To assist our Ukrainian patients: please click here for a translation of available services and systems

For Medical Advice/Appointments: 

  • Pre-booked face to face appts with a GP, if required, are arranged by the GP following an
     initial triage telephone consultation with the GP. Our reception care navigators cannot book
     you a face to face appt with a GP.  Therefore please accept the triage call first.
    
  • Please use our electronic consultation for non urgent medical queries. Scroll down for the link. 
    Book ahead telephone appointments are available with your doctor.
  • MSK Muscular & Joint Pain Clinics are available to book with online services.
  • Mental Health and Wellbeing Clinics are available to book with online services.
  • Healthier Together is online medical advice for parents with unwell children.For guidance click the link: Home :: Frimley HealthierTogether (frimley-healthiertogether.nhs.uk)

Medical Referrals for Secondary Care:

With more people on waiting lists for secondary care, patients waiting for medical procedures can help to improve their health and wellbeing ahead of their treatment or operation in order to give themselves the best chance of a swift and successful recovery. The earlier people start working to improve their health the better.

If you are waiting for secondary care treatment, the following advice is available from the Frimley Health and Care ICS website: https://www.frimleyhealthandcare.org.uk/whileyouwait


COVID VACCINE BOOSTER AT THE HARLINGTON, FLEET - THE SERVICE WILL BE CLOSED AFTER TUES 13TH DECEMBER 2022

There are other sites that will open periodically. We are not informed of these sites and have no details, therefore please do not contact us for information.  To find a suitable alternative vaccine site please click on the following link:

Find a walk-in coronavirus (COVID-19) vaccination site - NHS (www.nhs.uk)


Patient Data Extraction - NHS Digital

Visit www.nhsdatasharing.info to find out about the very many ways by which information from your electronic GP record is, or can be, made available to others

To Opt Out complete and return the Type 1 Opt Out Form to us Opt Out Form

Find out more about the deferral of the GP Data for Planning and Research data collection.

More information at:

https://digital.nhs.uk/services/national-data-opt-out

https://digital.nhs.uk/data-and-information/data-collections-and-data-se...

www.gpdpr.info

  • Local Pharmacies List - Click Here
  • NHS England Friends & Family Test - to access the short survey please click here
  • Our Mission Statement & Practice Charter - click here
  • GDPR - Richmond Surgery Privacy Notice click here
  • GDPR - Richmond Surgery Privacy Notice for children click here
     

For GP Online Consultation, ordering repeat prescriptions or Fit Notes please click the button below for the new online 'accuRX Patient Triage' 

Do not use accuRX Patient Triage for urgent medical advice or for more than one clinical concern only.  If you have complex or multiple concerns, please call the surgery and book a telephone consultation.  When the surgery is closed or it is a public holiday, please use 111 to avoid delays for urgent advice/enquiries.  Patient Triage is live from 0900 - 1700 and currently not available over weekends or Public Holidays.    

On 7 Dec 2022 the Fleet Practices moved to 'accuRX Patient Triage' system.  Please delete any apps or links you have for the old eConsult system. This is no longer available. 

Submit an eConsult

 

New Patient Registrations

New patient registrations  

You can now start the process for registration at Richmond Surgery by clicking on the following link  Register with a GP Surgery (gp-registration.nhs.uk)  This is a faster and more convenient registration process for you and helps the surgery reduce the workload of paper registrations. You do not need proof of address or immigration status, ID or an NHS number. The service is designed and run by the NHS so you personal information is safe. Please note to avoid delay in your registration, please provide FULL information, ensure all questions are answered and at the same time if you are able to provide your relevant ID documentation, this should enable us to complete your registration.  

If you would still prefer to register in person using a paper registration process, new patients in GU51 and GU52 can register in person with the practice Monday - Friday between 1300-1800. Please avoid other times as this will create a queue at reception and delay those arriving for pre-booked appointments.  We will require completion of a Patient Registration Form and Confidential Health Questionnaire to ensure the Practice can fully assist with your health care needs.  Download the registration forms as follows:

  • All adults aged 16 and upwards complete Adult Registration Form - click here
  • All children aged under 16 years of age - click here
  • All new patients regardless of age must complete a GMS1 Form - click here
  • Are you a Carer for a registered patient? Formal Carer Registration Form - click here

Your NHS card is no longer required when you register, however you will need to provide 2 forms of identification such as a driver's licence with photo or passport (photographic evidence, where possible, for an adult) and one that includes your home address such as a recent utility bill. For children, we require the child's birth certificate or passport as ID.

As a new patient, to ensure continuity of any regular medication please provide us with one of the following to prevent delays in repeat prescriptions:

  • Your most recent repeat prescription slip
  • Confirmation letter from your previous surgery
  • Ongoing medication packaging clearly marked with your name and address, and prescription details.

When you register at Richmond Surgery you will be allocated a GP.  Richmond Surgery offers Registered Patient Lists and not Pooled GP Lists. We endeavour to ensure that you can see or speak to your own registered GP when you attend surgery.  There will of course be times when your GP is not available.  In the absence of your Registered GP, the practice has in place an excellent secure patient IT system allowing any of our other GPs/locums to attend to your needs. This is usually done by way of triage, initially telephone consultation, and you will then be asked to attend if required.

Leaflet: Your Information
Register for online services


 

Latest News

Blood Tests at Surgery

We have phlebotomy clinics at the Surgery each day of the week except for Wednesdays. Please call our reception team or use your online access to schedule an appointment. Please note, only recently GP approved blood tests can be booked, or those as part of your approved annual or invited health check.

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