Welcome

Welcome to Richmond Surgery's website.   Our website is for you.  We have endeavoured to keep it as simple and easy to navigate as possible so you can find all the information you need with ease.  

We routinely update and make changes to our website, systems and services to meet our patients' needs and to provide you with up to date care.  We welcome your feedback and suggestions and will endeavour to meet your suggestions.

Concerned you may have COVID-19

You can go to https://111.nhs.uk/covid-19 in the first instance for advice. If you call the surgery, you may be directed there first

Employer Note for Self Isolation

NHS England Instructions: Use the below service (link) if you have to stay at home because of coronavirus and you need a note for your employer - you do not request this from your GP

https://111.nhs.uk/isolation-note/

COVID-19 updated May 2020

Changes to Covid-19 symptoms: The general clinical case definition for COVID-19 has been updated to include loss of or change in smell or taste. It is now:

  • New continuous cough OR fever OR loss/change in smell or taste.

Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste.The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.

~~~~ENTRY TO THE SURGERY IS FOR AUTHORISED APPOINTMENTS ONLY~~~~

RICHMOND SURGERY New Systems of Working - Updated June 2020

If you have had any contact with the surgery recently you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible.

For Medical Advice/Appointments: Whilst lockdown is reducing and shops are starting to open, how and what we provide in general is not back to normal. We are still limited in the level of service that can be offered due to the Coronavirus and the risks it poses.

- Please use eConsult for straightforward medical queries only. Scroll down for the eConsult link

- You cannot book a face to face GP appointment. Following telephone consultation you may be asked by the GP to attend.

- Our nursing team are doing baby checks, immunisations, smear tests, INR testing, some injections and blood tests. We are currently unable to do routine duties such as ear syringing, health checks etc.  Some health checks are being undertaken by remote consultation.

- Book ahead telephone appointments are now available with your doctor for non-urgent enquiries. 

- The Joint and Muscular Pain Clinic are offering telephone and video consultations.

If in doubt, please speak to a receptionist to work out the best way of addressing your need.

Please wear an appropriate face covering when attending for appointments. The exceptions are:

  • children under the age of 11
  • people with disabilities and those with breathing difficulties
  • those who are travelling with someone who relies on lip reading.

Please ensure you use the toilet before attending as our toilets are not available.

When you arrive for your appointment, please ring the bell at your appointment time only and wait for us to collect you. Please be patient. We may have another patient present, we may be disinfecting the room and/or will be putting on fresh PPE.

Please avoid arriving early. We are working to a strict appointment schedule to minimise contact for all so you will not be seen early.  If possible please avoid using the car park as there can be a high level of pedestrians present.  Spaces should be reserved for disabled or less able bodied.

THE SURGERY IS NOT ACCESSIBLE TO UNAUTHORISED ENTRY. Please do not move the barriers or go under the entrance hand rails to gain unauthorised access. Please protect us and yourself by following these new, safe methods of working.

For general enquiries, collection of prepared paperwork, drop offs etc. Via surgery open window: Pharmacy throughout their opening hours and for the Surgery our window to the left of the entrance is open between 1130-1200 and 1530-1600 ONLY. Ensure you wear suitable clothing for the weather conditions as you may have to wait and follow guidance on social distancing if queuing.

Prescription Requests: If you cannot email your request to nehccg.richmondsurgery-scripts@nhs.net or request via your online services, there is a temporary repeat prescription box at the main entrance. Please look for signage. This is emptied throughout the day, Monday to Friday only.  

It is an ever-evolving and highly unusual situation, so it is likely that, with guidance from Public Health England, we will continue to change how we provide care for our patients over the coming weeks and months. We are grateful for your understanding and patience in helping us provide the most effective service we can.

Donna Brennan, Managing Partner
Drs King, Sinclair, Hatley, Gossage & Lingham

~~~~ENTRY TO THE SURGERY IS FOR AUTHORISED APPOINTMENTS ONLY~~~~

  • Local Pharmacies List - Click Here
  • NHS England Friends & Family Test - to access the short survey please click here
  • Our Mission Statement & Practice Charter - click here
  • GDPR - Richmond Surgery Privacy Notice click here
  • GDPR - Richmond Surgery Privacy Notice for children click here
  • For GP eConsult - online triage and consultation, click the button below
To read feedback about eConsult

New Patient Registrations

During COVID-19 please speak to our reception team on how to register as the following system below is not available.
New patients can register in person with the practice Monday - Friday between 10.00am and 5.00pm.   We will require completion of a Patient Registration Form and Confidential Health Questionnaire to ensure the Practice can fully assist with your health care needs.  Download the registration forms as follows:

  • All adults aged 16 and upwards complete Adult Registration Form - click here
  • All children aged under 16 years of age - click here
  • All new patients regardless of age must complete a GMS1 Form - click here
  • Are you a Carer for a registered patient? Formal Carer Registration Form - click here

Your NHS card is no longer required when you register, however you will need to provide 2 forms of identification such as a driver's licence with photo or passport (photographic evidence, where possible, for an adult) and one that includes your home address such as a recent utility bill. For children, we require the child's birth certificate or passport as ID.

As a new patient, to ensure continuity of any regular medication please provide us with one of the following to prevent delays in repeat prescriptions:

  • Your most recent repeat prescription slip
  • Confirmation letter from your previous surgery
  • Ongoing medication packaging clearly marked with your name and address, and prescription details.

When you register at Richmond Surgery you will be allocated a GP.  Richmond Surgery offers Registered Patient Lists and not Pooled GP Lists. We endeavour to ensure that you can see or speak to your own registered GP when you attend surgery.  There will of course be times when your GP is not available.  In the absence of your Registered GP, the practice has in place an excellent secure patient IT system allowing any of our other GPs/locums to attend to your needs. This is usually done by way of triage, initially telephone consultation, and you will then be asked to attend if required.

Leaflet: Your Information
Register for online services


 

Latest News

New Service Available – Social Link Worker

Catherine Johnson works with the 4 Fleet Practices as a Link Worker and is based at Richmond Surgery on Thursdays.   Her role is to provide individual support to help people improve their health and wellbeing by connecting patients to local community services to address their social and practical needs.   You may have already spoken with Catherine as she is already calling some vulnerable patients to ask if any assistance is needed. 

Catherine describes further what support she can offer:

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