Welcome to Richmond Surgery's website.   Our website is for you.  We have endeavoured to keep it as simple and easy to navigate as possible so you can find all the information you need with ease.  

We routinely update and make changes to our website, systems and services to meet our patients' needs and to provide you with up to date care.  We welcome your feedback and suggestions and will endeavour to meet your suggestions.

~~~~PLEASE DO NOT COME TO THE SURGERY AS ACCESS IS RESTRICTED~~~~

RICHMOND SURGERY - APPOINTMENTS DUE TO COVID-19 updated Mon 6th April 2020

If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:

Making an appointment

·     Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the telephone on 01252 811466 or online through this website.

·     Each request will be passed to a Doctor for assessment. You may find that we treat you by telephone consultation or where feasible, video link or we may ask you to come for a face-to-face consultation

·     Access to the surgery premises or another local surgery will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointmeny

If you need to have a face to face appointment, you may be asked to attend at a specific site locally that has been set up to better deal with your needs. That site is located at Farnham Hospital & Centre for Health, Manor Road, Farnham, Surrey GU9 9QL and comprises indoor and outdoor facilities.

·         The patient should attend in their own vehicle not by public transport or taxi

·         On site the assessment service parking is to the right, follow signs on entry to the car park

·         On arrival the patient should park in the assigned area. DO NOT EXIT YOUR CAR  

·          If no one is present to greet them the patient should call reception and advise of their arrival. Telephone number: 01483 782225

·         Prior to entering the premises (on advice of a clinician only), patients may be asked to use hand sanitizer and to wear a facemask if they have respiratory or fever symptoms

·         Patients with possible Covid-19 (and the people who accompany them) must not enter the cold area of the hospital including the pharmacy or wards using the main entrance

·         Patients will be escorted in and out of the premises if this is required  

·         The patient should not bring any others into the premises unless absolutely necessary

·         Patient should have a drink and use the toilet before leaving home and travelling to the service

      Whilst you may have to go to a different surgery building to the one you are used to and you might see a Doctor or nurse who you are not familiar with. Your records will still be accessible securely to you and to them.

This does not IN ANY WAY mean we are closed. It is an ever-evolving and highly unusual situation, so it is likely that, with guidance from Public Health England, we will continue to change how we provide care for our patients over the coming weeks and months. We are grateful for your understanding and patience in helping us provide the most effective service we can.

If you are concerned you may have COVID-19, you can go to https://111.nhs.uk/covid-19 in the first instance for advice. If you call the surgery, you will be directed there first.

If you have a cough or a temperature, the advice from Public Health England is to self-isolate. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.

Employer Note for Self Isolation

 NHS England: Use the below service (link) if you have to stay at home because of coronavirus and you need a note for your employer - you do not request this from your GP:

https://111.nhs.uk/isolation-note/

Increased Demands for Repeat Medication

Please do not order your medication in advance.   We have seen an unprecedented demand both at the surgery for prescriptions and at the pharmacy for medication being ordered in advance of when they are due.  Due to this, processing is now up to at least 5 working days.  These unnecessary early demands for repeat prescriptions is now creating additional work and backlog which in turn is affecting those most in need of medication. 

Please also be aware, if not already, that we are assisting you at the premises by open window only both at the Pharmacy and the Surgery. For that reason, please ensure you wear appropriate clothing for warmth and wet weather conditions as you may find you have to wait in the car park for a while.      
Drs King, Sinclair, Hatley, Gossage & Lingham
Donna Brennan, Managing Partner

~~~~PLEASE DO NOT COME TO THE SURGERY AS ACCESS IS RESTRICTED~~~~

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