Welcome to Richmond Surgery's website.  Our website is for you. We routinely update and make changes to our website, systems and services to meet our patients' needs and to provide you with up to date care.  We welcome your feedback and suggestions and will endeavour to meet your suggestions.

Surgery Operational Systems

  • Reception is open for general queries. Please avoid 0800-1000
  • Please use our patient self check in screen if attending for an appt
  • Our waiting area is open with limited seating & 1 patient toilet in the waiting area open.
  • Please continue to use the hand sanitisers at the surgery. Face Mask wearing is optional
  • For new Registrations, attend 1300-1800 ONLY
  • To Assist our Ukrainian Patients: please click here for a translation of available services and systems

For Medical Advice/Appointments: 

Medical Referrals for Secondary Care:

With more people on waiting lists for secondary care, patients waiting for medical procedures can help to improve their health and wellbeing ahead of their treatment or operation in order to give themselves the best chance of a swift and successful recovery. The earlier people start working to improve their health the better.

If you are waiting for secondary care treatment, the following advice is available from the Frimley Health and Care ICS website: https://www.frimleyhealthandcare.org.uk/whileyouwait


The autumn vaccine programme continues at The Harlington. Appointments at The Harlington are not available to book via the National Booking System. Please avoid calling the surgery with your COVID queries as our telephone lines are extremely busy..  Please email your enquiry and this will be passed to our COVID team frimleyicb.richmondsurgery@nhs.net 

Online information Resources:



Fleet Town Council Vaccine Communication: please click here

Vaccinating Health and Social Care staff Guidance: please click here

Download and use the NHS app if you are aged 13 or over https://www.nhs.uk/nhs-app/

Use the online NHS COVID Pass service if you are aged 12 or over https://covid-status.service.nhsx.nhs.uk/

Patient Data Extraction - NHS Digital

Visit www.nhsdatasharing.info to find out about the very many ways by which information from your electronic GP record is, or can be, made available to others

To Opt Out complete and return the Type 1 Opt Out Form to us Opt Out Form

Find out more about the deferral of the GP Data for Planning and Research data collection.

More information at:






  • Local Pharmacies List - Click Here
  • NHS England Friends & Family Test - to access the short survey please click here
  • Our Mission Statement & Practice Charter - click here
  • GDPR - Richmond Surgery Privacy Notice click here
  • GDPR - Richmond Surgery Privacy Notice for children click here
  • For GP eConsult - online triage for non urgent/complicated new enquiries: click the button below
Patient Triage is a triage service. You may receive a call or text to confirm that a call has been booked at a later date with an appropriate clinician.  Do not use Patient Triage for urgent medical advice or for requesting prescriptions, or for more than one clinical concern only.  If you have complex or mutliple concerns, please call the surgery and book a telephone consultation.  When the surgery is closed or it is a public holiday, please use 111 to avoid delays for urgent advice/enquiries.  Patient Triage is currently not available over weekends.    Please note on 7th December 2022 we shall be moving to the new accuRX Patient Triage Consultation.  Please bear with us during the transition stage as the system is switched over. Thank you.


Submit an eConsult


New Patient Registrations

New patient registrations  

You can now start the process for registration at Richmond Surgery by clicking on the following link  Register with a GP Surgery (gp-registration.nhs.uk)  This is a faster and more convenient registration process for you and helps the surgery reduce the workload of paper registrations. You do not need proof of address or immigration status, ID or an NHS number. The service is designed and run by the NHS so you personal information is safe. 

If you would still prefer to register in person using a paper registration process, new patients in GU51 and GU52 can register in person with the practice Monday - Friday between 1300-1800. Please avoid other times as this will create a queue at reception and delay those arriving for pre-booked appointments.  We will require completion of a Patient Registration Form and Confidential Health Questionnaire to ensure the Practice can fully assist with your health care needs.  Download the registration forms as follows:

  • All adults aged 16 and upwards complete Adult Registration Form - click here
  • All children aged under 16 years of age - click here
  • All new patients regardless of age must complete a GMS1 Form - click here
  • Are you a Carer for a registered patient? Formal Carer Registration Form - click here

Your NHS card is no longer required when you register, however you will need to provide 2 forms of identification such as a driver's licence with photo or passport (photographic evidence, where possible, for an adult) and one that includes your home address such as a recent utility bill. For children, we require the child's birth certificate or passport as ID.

As a new patient, to ensure continuity of any regular medication please provide us with one of the following to prevent delays in repeat prescriptions:

  • Your most recent repeat prescription slip
  • Confirmation letter from your previous surgery
  • Ongoing medication packaging clearly marked with your name and address, and prescription details.

When you register at Richmond Surgery you will be allocated a GP.  Richmond Surgery offers Registered Patient Lists and not Pooled GP Lists. We endeavour to ensure that you can see or speak to your own registered GP when you attend surgery.  There will of course be times when your GP is not available.  In the absence of your Registered GP, the practice has in place an excellent secure patient IT system allowing any of our other GPs/locums to attend to your needs. This is usually done by way of triage, initially telephone consultation, and you will then be asked to attend if required.

Leaflet: Your Information
Register for online services


Latest News

Blood Tests at Surgery

We have phlebotomy clinics at the Surgery each day of the week except for Wednesdays. Please call our reception team or use your online access to schedule an appointment. Please note, only recently GP approved blood tests can be booked, or those as part of your approved annual or invited health check.