Welcome

Welcome to Richmond Surgery's website.  Our website is for you. We routinely update and make changes to our website, systems and services to meet our patients' needs and to provide you with up to date care.  We welcome your feedback and suggestions and will endeavour to meet your suggestions.

RICHMOND SURGERY - COVID-19 PRACTICE SYSTEMS FROM 19 JULY 2021

From the 19th July 2021 you are still required to wear a face mask and maintain a social distance from others if you are coming to the surgery for a pre-booked appointment. NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected. The pandemic continues and as a surgery vulnerable patients with health issues, sick and those undergoing treatment are attending. Please continue to protect the NHS, yourself and others. Thank you.

  • Reception is open for pre-booked appt check in. There is no self check in screen. 
  • We continue to operate a one way system for entry and exit.
  • Our waiting area is open with limited seating & 1 patient toilet in the waiting area open.
  • Please avoid reception for general enquiries. Please email or call us.
  • Please continue to use the hand sanitisers at the surgery.
  • For new Registrations, attend 1300-1800 ONLY

For Medical Advice/Appointments: 

  • You cannot request a face to face GP appointment despite media coverage. 
It is not law that we must offer one. Please do not be abusive to our reception team. 
GP Contracts allow for us to provide services in a way that is safe and secure for us 
during the ongoing pandemic. Following a GP telephone triage consultation you may 
be asked by the GP to attend surgery.

  • Please use eConsult for non urgent medical queries only. Scroll down for the eConsult link. 
Book ahead telephone appointments are available with your doctor .
  • Our nursing team have now resumed the majority of face to face nursing duties.

The volume of calls and emails has increased hugely due to COVID-19.  We are grateful for your understanding and patience. We continue to adapt in line with guidance from Public Health England and our CCG regarding how we provide care. Thank you for your ongoing patience and support.

Donna Brennan, Managing Partner
Drs King, Sinclair, Hatley, Gossage & Lingham

UPDATE 26 July 2021: THE HARLINGTON, FLEET COVID-19 VACCINATION SITE

Vaccination Appointments: The Harlington vaccine site continues to offer vaccine clinics which include midweek, evenings and weekends. All our clinics now cater for walk in vaccinations. Pre-booked appointments at The Harlington are not currently available to book via the National Booking System.  We will maintain contact with all patients regarding their vaccines however if you have not updated us recently with any changed contact details, if you have not heard from us and believe you are due your vaccine, please contact us by email at nehccg.richmondsurgery@nhs.net   Please avoid calling the surgery with your COVID queries as our telephone lines are extremely busy during the pandemic.  Your email will be passed to our dedicated COVID vaccine team who will respond as soon as possible.   

Booster vaccines from 6th September 2021 will be available at The Harlington. We are currently preparing the clinics for September and October and will let all patients know when the clinics are open for booking which we anticipate being open from the start of August for booking. We are also preparing our flu vaccine clinics. Please DO NOT CALL or email the surgery regarding the booster or flu vaccine as we cannot offer you an appointment until all the clinics have been created.  Thank you.

COVID-19 vaccine for people aged under 40

The chances of a younger person becoming seriously ill with COVID-19 get smaller as infection rates increasingly come under control in the UK. Considering this alongside the portfolio of vaccines available in the UK in the coming months and taking a precautionary approach in relation to the extremely small risk of thrombosis and thrombocytopenia following the first dose of the Oxford/AstraZeneca vaccine, the JCVI has advised a preference for adults aged 30 to 39 without underlying health conditions to receive an alternative to the Oxford/AstraZeneca vaccine where available and only if this does not cause substantial delays in being vaccinated.

For more information https://www.gov.uk/government/publications/covid-19-vaccination-worried-...

Astra Zeneca Vaccine and Travel
Following reports in the media that some EU countries would not accept AZ vaccine manufactured in India known as Covishield, the Government has confirmed that no Covishield vaccines have been administered in the UK and that all AZ vaccines given in the UK appear on the NHS COVID Pass as Vaxzevria. The NHS COVID Pass is the digital proof of COVID-19 vaccine status, which has been available for international travel since May. The European Medicines Agency has authorised this vaccine and the Government is confident that travel will not be affected. The EU Digital Covid-19 Certificate is currently for EU citizens only, or third country nationals legally staying or resident in the EU. Information for patients regarding how to obtain an online or paper version of the NHS COVID Pass is on the NHS website.

Online information Resources:

COVID-19 & Indian Variant - Hants CC Website
Information on local testing including the Surge Variant Testing. 
https://www.hants.gov.uk/socialcareandhealth/coronavirus/test-and-trace
and click on the box with "Local Testing - COVID-19 Variant"

JCVI advises on COVID-19 vaccine for people aged under 40 - GOV.UK (www.gov.uk) 

https://www.frimleyhealthandcare.org.uk/living-here/covid-19-vaccination...

https://www.northeasthampshireandfarnhamccg.nhs.uk/news/895-covid-19-vac...

Fleet Town Council Vaccine Communication: please click here

Vaccinating Health and Social Care staff Guidance: please click here

Proof of Vaccination Status: https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-stat...

Concerned you may have COVID-19: You can go to https://111.nhs.uk/covid-19  in the first instance for advice. If you call the surgery, you may be directed there first.

Employer Note for Self Isolation: You do not ask your GP for this. If you have to stay at home because of coronavirus and you need a note for your employer: https://111.nhs.uk/isolation-note/

Everyone, including health and social care workers, should self-isolate if they develop any of the above symptoms. Government guidance https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-tr...

Patient Data Extraction - NHS Digital

Visit www.nhsdatasharing.info to find out about the very many ways by which information from your electronic GP record is, or can be, made available to others

To Opt Out complete and return the Type 1 Opt Out Form to us Opt Out Form

Find out more about the deferral of the GP Data for Planning and Research data collection.

More information at:

https://digital.nhs.uk/services/national-data-opt-out

https://digital.nhs.uk/data-and-information/data-collections-and-data-se...

www.gpdpr.info

www.medconfidential.org

www.understandingpatientdata.org.uk/news/our-perspective-new-system-gp-data

  • Local Pharmacies List - Click Here
  • NHS England Friends & Family Test - to access the short survey please click here
  • Our Mission Statement & Practice Charter - click here
  • GDPR - Richmond Surgery Privacy Notice click here
  • GDPR - Richmond Surgery Privacy Notice for children click here
  • For GP eConsult - online triage for non urgent/complicated new enquiries: click the button below
eConsult is a triage service. Please note you may receive a call or text to advise that a call has been scheduled at a later date with the appropriate clinician. Do not use eConsult for urgent medical advice or for requesting prescriptions. When the surgery is closed or it is a public holiday, please use 111 to avoid delays for urgent advice/enquiries.  As part of a CCG trial, eConsult is currently not available over weekends.
 
click here to submit an eConsult
 
To read feedback about eConsult
click here - patient feedback

New Patient Registrations

New patient registrations  
New patients can register in person with the practice Monday - Friday between 1300-1800. Please avoid other times as this will create a queue at reception and a delay to those arriving for pre-booked appointments.  We will require completion of a Patient Registration Form and Confidential Health Questionnaire to ensure the Practice can fully assist with your health care needs.  Download the registration forms as follows:

  • All adults aged 16 and upwards complete Adult Registration Form - click here
  • All children aged under 16 years of age - click here
  • All new patients regardless of age must complete a GMS1 Form - click here
  • Are you a Carer for a registered patient? Formal Carer Registration Form - click here

Your NHS card is no longer required when you register, however you will need to provide 2 forms of identification such as a driver's licence with photo or passport (photographic evidence, where possible, for an adult) and one that includes your home address such as a recent utility bill. For children, we require the child's birth certificate or passport as ID.

As a new patient, to ensure continuity of any regular medication please provide us with one of the following to prevent delays in repeat prescriptions:

  • Your most recent repeat prescription slip
  • Confirmation letter from your previous surgery
  • Ongoing medication packaging clearly marked with your name and address, and prescription details.

When you register at Richmond Surgery you will be allocated a GP.  Richmond Surgery offers Registered Patient Lists and not Pooled GP Lists. We endeavour to ensure that you can see or speak to your own registered GP when you attend surgery.  There will of course be times when your GP is not available.  In the absence of your Registered GP, the practice has in place an excellent secure patient IT system allowing any of our other GPs/locums to attend to your needs. This is usually done by way of triage, initially telephone consultation, and you will then be asked to attend if required.

Leaflet: Your Information
Register for online services

 

Latest News

MIND Adult Wellbeing Services

This is an adult wellbeing mental health support and advisory service for those aged 16+ years. If you need support at times of difficulty and would like advice on where to go for guidance and support, you can request a telephone appointment with the Wellbeing Practitioner who will be at the surgery one day per week. For child support services see our Community Services page.

New Service Available – Social Link Worker

Catherine Johnson works with the 4 Fleet Practices as a Link Worker and is based at Richmond Surgery on Thursdays.   Her role is to provide individual support to help people improve their health and wellbeing by connecting patients to local community services to address their social and practical needs.   You may have already spoken with Catherine as she is already calling some vulnerable patients to ask if any assistance is needed. 

Catherine describes further what support she can offer:

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