Welcome

Welcome to Richmond Surgery's website.  Our website is for you. We routinely update and make changes to our website, systems and services to meet our patients' needs and to provide you with up to date care.  We welcome your feedback and suggestions and will endeavour to meet your suggestions.

THE SURGERY WILL BE CLOSED ON TUES 21ST JUNE FROM 1230 BUT THERE WILL BE A LIMITED RECEPTION SERVICE AVAILABLE.  THIS CLOSURE IS FOR THE MAJORITY OF OUR STAFF AND CLINICIANS TO ATTEND CCG APPROVED TRAINING AND REVIEWS.  IF YOU HAVE A PRE-BOOKED APPOINTMENT, TELEPHONE OR FACE TO FACE, THIS WILL STILL BE PROCEEDING.   WE WILL RE-OPEN AS NORMAL AT 0800 ON WEDS 22ND JUNE 2022. IF YOU REQUIRE MEDICAL ADVICE THAT CANNOT WAIT UNTIL WE RE-OPEN PLEASE DIAL 111.  FOR MEDICAL EMERGENCIES PLEASE DIAL 999.

ENHANCED ACCESS PATIENT SURVEY

The GP surgeries in Fleet and Crondall are working together to change the hours and days during which we offer appointments. These changes will affect the availability of appointments during the hours of 0800-1830, so we need your feedback to ensure we deliver appointments at the times that work for you. We would therefore be grateful if you could complete this short survey that will help us plan the changes we need to make.  Data from the survey will be gathered after 1 week. 

Please click here to complete the survey:

Fleet Patient Preference Survey For Extended Opening Hours

Thank you for your engagement.
Drs Sinclair & Partners

Practice News:

  • Reception is open for pre-booked appt check in. There is no self check in screen at the present time. 
  • Our waiting area is open with limited seating & 1 patient toilet in the waiting area open.
  • Please avoid reception for general enquiries. Please email or call us.
  • Please continue to use the hand sanitisers at the surgery.
  • For new Registrations, attend 1300-1800 ONLY

For Medical Advice/Appointments: 

  • Face to Face appts with a GP are not available to book.
Following a GP telephone triage consultation you may be asked to attend surgery.

  • Please use eConsult for non urgent medical queries only. Scroll down for the eConsult link. 
Book ahead telephone appointments are available with your doctor .
  • Our nursing team have now resumed the majority of face to face nursing duties.
  • Healthier Together is online medical advice for parents with unwell children,   Home :: Frimley HealthierTogether (frimley-healthiertogether.nhs.uk)

The volume of calls and emails have increased significantly over the last few years.  We are grateful for your understanding and patience and thank you for your ongoing support.

Donna Brennan, Managing Partner
Drs Sinclair, Hatley, Gossage & Lingham

Medical Referrals for Secondary Care:

With more people on waiting lists for secondary care, patients waiting for medical procedures can help to improve their health and wellbeing ahead of their treatment or operation in order to give themselves the best chance of a swift and successful recovery. The earlier people start working to improve their health the better.

If you are waiting for secondary care treatment, the following advice is available from the Frimley Health and Care ICS website: https://www.frimleyhealthandcare.org.uk/whileyouwait

UPDATE FOR JUNE 2022: THE HARLINGTON, FLEET COVID-19 VACCINATION SITE 

  • From June 2022 the Harlington vaccine clinics will be Tues and Thurs from 1400 to 1800, closed between 1300-1400. There are no clinics on Thurs 2nd June; Thurs 16th June and Tues 21st June. 
  • Available only for the following:
  • Pre-booked or walk in appts for those aged 5 years and above. 
  • If walk in, please arrive 30 minutes before the end of the clinic to ensure you can be seen   

Appointments at The Harlington are not available to book via the National Booking System. Please avoid calling the surgery with your COVID queries as our telephone lines are extremely busy during the pandemic.  Please email your enquiry and this will be passed to our COVID team nehccg.richmondsurgery@nhs.net

Online information Resources:

https://www.frimleyhealthandcare.org.uk/living-here/covid-19-vaccination...

https://www.northeasthampshireandfarnhamccg.nhs.uk/news/895-covid-19-vac...

Fleet Town Council Vaccine Communication: please click here

Vaccinating Health and Social Care staff Guidance: please click here

DIGITAL NHS COVID PASS FOR INTERNATIONAL TRAVEL ADULTS & 12 - 15 YEAR OLDS
Download and use the NHS app if you are aged 13 or over https://www.nhs.uk/nhs-app/
OR
Use the online NHS COVID Pass service if you are aged 12 or over https://covid-status.service.nhsx.nhs.uk/

Patient Data Extraction - NHS Digital

Visit www.nhsdatasharing.info to find out about the very many ways by which information from your electronic GP record is, or can be, made available to others

To Opt Out complete and return the Type 1 Opt Out Form to us Opt Out Form

Find out more about the deferral of the GP Data for Planning and Research data collection.

More information at:

https://digital.nhs.uk/services/national-data-opt-out

https://digital.nhs.uk/data-and-information/data-collections-and-data-se...

www.gpdpr.info

www.medconfidential.org

www.understandingpatientdata.org.uk/news/our-perspective-new-system-gp-data

  • Local Pharmacies List - Click Here
  • NHS England Friends & Family Test - to access the short survey please click here
  • Our Mission Statement & Practice Charter - click here
  • GDPR - Richmond Surgery Privacy Notice click here
  • GDPR - Richmond Surgery Privacy Notice for children click here
  • For GP eConsult - online triage for non urgent/complicated new enquiries: click the button below
eConsult is a triage service. You may receive a call or text to confirm that a call has been booked at a later date with an appropriate clinician.  Do not use eConsult for urgent medical advice or for requesting prescriptions, or for more than one clinical concern only.  If you have complex or mutliple concerns, please call the surgery and book a telephone consultation.  When the surgery is closed or it is a public holiday, please use 111 to avoid delays for urgent advice/enquiries.  eConsult is currently not available over weekends.
 
click here to submit an eConsult
 
To read feedback about eConsult
click here - patient feedback

New Patient Registrations

New patient registrations  
New patients in GU51 and GU52 can register in person with the practice Monday - Friday between 1300-1800. Please avoid other times as this will create a queue at reception and a delay to those arriving for pre-booked appointments.  We will require completion of a Patient Registration Form and Confidential Health Questionnaire to ensure the Practice can fully assist with your health care needs.  Download the registration forms as follows:

  • All adults aged 16 and upwards complete Adult Registration Form - click here
  • All children aged under 16 years of age - click here
  • All new patients regardless of age must complete a GMS1 Form - click here
  • Are you a Carer for a registered patient? Formal Carer Registration Form - click here

Your NHS card is no longer required when you register, however you will need to provide 2 forms of identification such as a driver's licence with photo or passport (photographic evidence, where possible, for an adult) and one that includes your home address such as a recent utility bill. For children, we require the child's birth certificate or passport as ID.

As a new patient, to ensure continuity of any regular medication please provide us with one of the following to prevent delays in repeat prescriptions:

  • Your most recent repeat prescription slip
  • Confirmation letter from your previous surgery
  • Ongoing medication packaging clearly marked with your name and address, and prescription details.

When you register at Richmond Surgery you will be allocated a GP.  Richmond Surgery offers Registered Patient Lists and not Pooled GP Lists. We endeavour to ensure that you can see or speak to your own registered GP when you attend surgery.  There will of course be times when your GP is not available.  In the absence of your Registered GP, the practice has in place an excellent secure patient IT system allowing any of our other GPs/locums to attend to your needs. This is usually done by way of triage, initially telephone consultation, and you will then be asked to attend if required.

Leaflet: Your Information
Register for online services

 

Latest News

MIND Adult Wellbeing Services

This is an adult wellbeing mental health support and advisory service for those aged 16+ years. If you need support at times of difficulty and would like advice on where to go for guidance and support, you can request a telephone appointment with the Wellbeing Practitioner who will be at the surgery one day per week. For child support services see our Community Services page.

New Service Available – Social Link Worker

Catherine Johnson works with the 4 Fleet Practices as a Link Worker and is based at Richmond Surgery on Thursdays.   Her role is to provide individual support to help people improve their health and wellbeing by connecting patients to local community services to address their social and practical needs.   You may have already spoken with Catherine as she is already calling some vulnerable patients to ask if any assistance is needed. 

Catherine describes further what support she can offer:

GP Declared Earnings

From March 2016, NHS England required GP practices to declare the average earnings for GPs providing NHS services at each practice.

2021: updated. NHS England provided detailed instructions for calculating this figure.  Using these instructions, the average pay for GPs working at Richmond Surgery in the last financial year remained at £45113.00 before tax and National Insurance. This figure is for 5 FT GPs.

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