Patient News
We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.
Your GP team will have been able to access the letters, so your care will not have been affected during this time.
We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.
Your GP team will have been able to access the letters, so your care will not have been affected during this time.
The pressure on our phone system is significantly high, especially on a Monday, or after a public holiday. Whilst we endeavour to answer all calls as quickly and efficiently as we can, we would ask for your assistance in enabling us to prioritise those patients in need of emergency care.
If you are not calling for an emergency on the day appointment, we ask that you please call after 10 am to arrange a routine book ahead appointment.
For test results, we would ask that you please call after 2 pm.
We thank you for your understanding and assistance.
The pressure on our phone system is significantly high, especially on a Monday, or after a public holiday. Whilst we endeavour to answer all calls as quickly and efficiently as we can, we would ask for your assistance in enabling us to prioritise those patients in need of emergency care.
If you are not calling for an emergency on the day appointment, we ask that you please call after 10 am to arrange a routine book ahead appointment.
For test results, we would ask that you please call after 2 pm.
We thank you for your understanding and assistance.
We recently sent out a short survey looking at how appointments are booked, and we would like to thank everybody, all 2,869 of you, who took the time to respond. Not unexpectedly, most appointments are booked on the telephone, 62% of respondents said they booked their last appointment this way. The second most used way was having received a text with a booking link, 8.77% of respondents.
Of those who booked by telephone, 63% found it easy to do whilst 20% said they had found it difficult (17% expressed no opinion). The Easiest way of booking an appointment was in response to a text message with a booking link, with 88% of those who booked this way finding it Very or Somewhat Easy. The second easiest way to book it seems is via the NHS App, 76% of those who booked this way finding it Very or Somewhat Easy.
These Surveys are an incredibly important way for us to understand our patient population’s needs and for us to look to improve our performance where we can. Given the results of this current survey, we will look to undertake some follow ups to delve deeper into these responses.
Once again, thank you for everyone who responded and please look out for further surveys as they are sent.
We recently sent out a short survey looking at how appointments are booked, and we would like to thank everybody, all 2,869 of you, who took the time to respond. Not unexpectedly, most appointments are booked on the telephone, 62% of respondents said they booked their last appointment this way. The second most used way was having received a text with a booking link, 8.77% of respondents.
Of those who booked by telephone, 63% found it easy to do whilst 20% said they had found it difficult (17% expressed no opinion). The Easiest way of booking an appointment was in response to a text message with a booking link, with 88% of those who booked this way finding it Very or Somewhat Easy. The second easiest way to book it seems is via the NHS App, 76% of those who booked this way finding it Very or Somewhat Easy.
These Surveys are an incredibly important way for us to understand our patient population’s needs and for us to look to improve our performance where we can. Given the results of this current survey, we will look to undertake some follow ups to delve deeper into these responses.
Once again, thank you for everyone who responded and please look out for further surveys as they are sent.
Measles
Measles is an infection that spreads very easily and can cause serious problems in some people.
Should you believe that you or your child may have measles it is important that you do not attend the surgery unless we have first been informed and have requested that you visit. Remember that you can also call 111 or get help from the NHS 111 service online.
Measles is completely preventable.
Vaccination is the best way to protect yourself and your children.
Should you be uncertain as to whether your child has been vaccinated against Measles please visit the NHS App where you can view your vaccination history.
We would ask that you check your vaccination status before making contact with the Surgery or dialling 111. It's very unlikely to be measles if you've had both doses of the MMR vaccine or you've had measles before
Measles
Measles is an infection that spreads very easily and can cause serious problems in some people.
Should you believe that you or your child may have measles it is important that you do not attend the surgery unless we have first been informed and have requested that you visit. Remember that you can also call 111 or get help from the NHS 111 service online.
Measles is completely preventable.
Vaccination is the best way to protect yourself and your children.
Should you be uncertain as to whether your child has been vaccinated against Measles please visit the NHS App where you can view your vaccination history.
We would ask that you check your vaccination status before making contact with the Surgery or dialling 111. It's very unlikely to be measles if you've had both doses of the MMR vaccine or you've had measles before
SEND INFORMATION SESSION FOR PARENT CARERS IN FLEET
11AM, January 10th at The Harlington Centre, Fleet
Please read this information.
SEND INFORMATION SESSION FOR PARENT CARERS IN FLEET
11AM, January 10th at The Harlington Centre, Fleet
Please read this information.
Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.
The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.
In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.
For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/
Frimley Health and Care is helping residents with long term health conditions to live their lives with confidence from the comfort of their own home.
The remote monitoring service enables people to regularly share their health readings, such as their symptoms and blood pressure, with a Digital Health Team. This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.
In the past we had to wait for you to tell your care professional that you need help. Now, professionals can combine their clinical expertise with the information in your shared care record to proactively offer help such as remote monitoring.
For more information on how we use your information visit https://www.frimleyhealthandcare.org.uk/about-us/connected-care/
Healthy Living is a free, online NHS programme that supports people to live well with type 2 diabetes.
It includes information and advice about:
type 2 diabetes
eating well
becoming more active
how to look after your body and mind
other NHS services and support
living with diabetes, including driving, working and travelling
You can use the Healthy Living programme whenever suits you, and for as long as you need - there is no limit to access so you can learn at your own pace. It can also be used alongside any other diabetes programmes or education you may be taking part in.
Click here to register and for further information:
Healthy Living is a free, online NHS programme that supports people to live well with type 2 diabetes.
It includes information and advice about:
type 2 diabetes
eating well
becoming more active
how to look after your body and mind
other NHS services and support
living with diabetes, including driving, working and travelling
You can use the Healthy Living programme whenever suits you, and for as long as you need - there is no limit to access so you can learn at your own pace. It can also be used alongside any other diabetes programmes or education you may be taking part in.
Click here to register and for further information:
We provide specialised mental health support within the community, focusing on recovery and resilience.
We can offer support if you’re an adult living with difficult challenges with your mental health and your life, such as:
- You live with a significant mental illness such as Bipolar, Schizophrenia, Psychosis, or OCD
- You have life events or circumstances that are significantly contributing to poor mental health e.g., financial worries, relationship breakdowns, housing issues
- You have difficulty engaging with other mental health services
MHICS isn’t an emergency mental health service. If you need urgent mental health support, call NHS 111 or the Samaritans 116 123.
MHICS is part of our Community Mental Health Transformation Programme.
Ask your GP for more information about the service.
We provide specialised mental health support within the community, focusing on recovery and resilience.
We can offer support if you’re an adult living with difficult challenges with your mental health and your life, such as:
- You live with a significant mental illness such as Bipolar, Schizophrenia, Psychosis, or OCD
- You have life events or circumstances that are significantly contributing to poor mental health e.g., financial worries, relationship breakdowns, housing issues
- You have difficulty engaging with other mental health services
MHICS isn’t an emergency mental health service. If you need urgent mental health support, call NHS 111 or the Samaritans 116 123.
MHICS is part of our Community Mental Health Transformation Programme.
Ask your GP for more information about the service.
Quitting smoking isn’t easy, but giving up greatly improves your own health as well as the health of those around you. Smoking causes extensive damage to your body and your second hand smoke can also cause problems for everybody else too. Not only does smoking damage your fertility, skin, teeth and energy levels it also makes a huge dent in your finances too!
Just imagine your future without cigarettes – feeling great and having that extra money in your pocket. Stopping smoking can make a drastic improvement to your lifestyle and health in ways you might not expect. Once you stop smoking, you’ll experience immediate benefits as well as long-term improvements to your overall health.
There are a range of ways you can quit smoking, and we know that not everyone will quit smoking in the same way. That’s why we offer a range of options; you can get stop smoking support at one of our community based face to face session, via an online appointment, speak to our stop-smoking team over the phone, or even go it alone but with the support of the occasional email and use of stop-smoking apps. However you choose to stop smoking, we’ll be here to support you. You can find out more about our ways to stop smoking below.
Quitting smoking isn’t easy, but giving up greatly improves your own health as well as the health of those around you. Smoking causes extensive damage to your body and your second hand smoke can also cause problems for everybody else too. Not only does smoking damage your fertility, skin, teeth and energy levels it also makes a huge dent in your finances too!
Just imagine your future without cigarettes – feeling great and having that extra money in your pocket. Stopping smoking can make a drastic improvement to your lifestyle and health in ways you might not expect. Once you stop smoking, you’ll experience immediate benefits as well as long-term improvements to your overall health.
There are a range of ways you can quit smoking, and we know that not everyone will quit smoking in the same way. That’s why we offer a range of options; you can get stop smoking support at one of our community based face to face session, via an online appointment, speak to our stop-smoking team over the phone, or even go it alone but with the support of the occasional email and use of stop-smoking apps. However you choose to stop smoking, we’ll be here to support you. You can find out more about our ways to stop smoking below.
Effective Monday, August 14th, 2023, the Wellbeing Pharmacy located within Richmond Surgery will be implementing revised operating hours.
The new hours of operation will be as follows:
Monday to Friday 8:00 AM to 2:00 PM - 3:00 PM to 9:00 PM.
Saturday 12:30 PM to 4:00 PM - 5:00 PM to 9:00 PM.
Sunday 10:00 AM to 5:00 PM
Should you have any queries, please contact Wellbeing Pharmacy directly.
Effective Monday, August 14th, 2023, the Wellbeing Pharmacy located within Richmond Surgery will be implementing revised operating hours.
The new hours of operation will be as follows:
Monday to Friday 8:00 AM to 2:00 PM - 3:00 PM to 9:00 PM.
Saturday 12:30 PM to 4:00 PM - 5:00 PM to 9:00 PM.
Sunday 10:00 AM to 5:00 PM
Should you have any queries, please contact Wellbeing Pharmacy directly.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
Children and Family Health Surrey is the Surrey-wide and North East Hampshire NHS community health service for children and young people from birth up to 19 years of age and their parents and carers.
Please use the links below for a range of useful resources including:
Children and Family Health Surrey is the Surrey-wide and North East Hampshire NHS community health service for children and young people from birth up to 19 years of age and their parents and carers.
Please use the links below for a range of useful resources including:
Living with a long-term condition can present unique challenges, but it is essential to stay proactive in managing your health. Long-term conditions, such as asthma, diabetes, heart disease, or arthritis, require ongoing care and attention. By actively monitoring and addressing your condition, you can achieve better health outcomes, maintain a higher quality of life, and minimize the risk of complications.
Regularly assessing and understanding your condition through questionnaires and assessments can help you and your healthcare team gain valuable insights into your current health status. These questionnaires are designed to gather essential information about your symptoms, medication effectiveness, overall well-being, and any specific concerns you may have.
Living with a long-term condition can present unique challenges, but it is essential to stay proactive in managing your health. Long-term conditions, such as asthma, diabetes, heart disease, or arthritis, require ongoing care and attention. By actively monitoring and addressing your condition, you can achieve better health outcomes, maintain a higher quality of life, and minimize the risk of complications.
Regularly assessing and understanding your condition through questionnaires and assessments can help you and your healthcare team gain valuable insights into your current health status. These questionnaires are designed to gather essential information about your symptoms, medication effectiveness, overall well-being, and any specific concerns you may have.
To ensure our flu clinics meet your expectations, we recently conducted a patient feedback survey. Your valuable insights will shape the future of flu clinics at Richmond Surgery, making them more efficient, accessible, and patient-centred. Thank you for being an essential part of this journey toward improved healthcare. Please click the link below to see the results of the survey.
To ensure our flu clinics meet your expectations, we recently conducted a patient feedback survey. Your valuable insights will shape the future of flu clinics at Richmond Surgery, making them more efficient, accessible, and patient-centred. Thank you for being an essential part of this journey toward improved healthcare. Please click the link below to see the results of the survey.
Please see the following statement from Frimley Health and Royal Surrey NHS Foundation Trusts regarding waiting for an appointment or procedure.
We are experiencing a significant backlog in appointments for some of our services following our response to the Covid-19 pandemic.
Please be assured that we are doing everything in our power to work through our lists to give you the help that you need. We are making good progress and have significantly reduced the number of patients classed as long waiters.
You can take a look at the current waiting times for our services below:
| Last updated: 23/06/23 | Referral Waits | |
|---|---|---|
| Current Terminology | Urgent | Routine |
| Cardiology (heart conditions) | 20 - 28 weeks | 35 - 40 weeks |
| Cardiology technicians (heart tests) | 20 - 25 weeks | 30 - 35 weeks |
| Diabetic medicine | 10 - 15 weeks | 30 - 35 weeks |
| Endocrinology (hormones) | 10 - 15 weeks | 30 - 35 weeks |
| Gastroenterology (digestive system) | 10 - 15 weeks | 25 - 30 weeks |
| Geriatric medicine (older persons) | 0 weeks | 5 - 10 weeks |
| Hepatology (liver) | 10 - 15 weeks | 20 - 25 weeks |
| Neurology (brain/spinal cord) | 30 - 35 weeks | 40 - 45 weeks |
| Respiratory medicine (chest and lungs) | 30 - 35 weeks | 30 - 35 weeks |
| Rheumatology (immune disorders) | 10 - 15 weeks | 15 - 20 weeks |
| Sleep studies | 20 - 25 weeks | 20 - 25 weeks |
| Clinical immunology and allergy | 15 - 20 weeks | 20 - 25 weeks |
| Chemical pathology (monitoring of bodily fluids) | 35 - 40 weeks | |
| Audiological medicine (hearing and balance) | 5 - 10 weeks | 40 - 45 weeks |
| Audiology (hearing tests) | 5 - 10 weeks | |
| Breast surgery | 1 - 5 weeks | 10 - 15 weeks |
| Ear, nose and throat | 10 - 15 weeks | 30 - 35 weeks |
| General surgery (hernias/lumps and bumps) | 10 - 15 weeks | 20 - 25 weeks |
| Gynaecological oncology | 0 - 5 weeks | 0 - 5 weeks |
| Maxillo-facial surgery (jaw/mouth/face surgery) | 5 - 10 weeks | 30 - 35 weeks |
| Medical ophthalmology (treatment of eye disorders) | 1 - 5 weeks | 15 - 20 weeks |
| Ophthalmology (eye disorder treatment and surgery) | 10 - 15 weeks | 40 - 45 weeks |
| Optometry | 20 - 25 weeks | |
| Orthodontics (straightening of teeth) | 10 - 15 weeks | 10 - 15 weeks |
| Orthoptics (diagnosis of defects in eye movement) | 10 - 15 weeks | 20 - 25 weeks |
| Pain management | 30 - 35 weeks | 30 - 35 weeks |
| Plastic surgery | 5 - 10 weeks | 10 - 15 weeks |
| Trauma and orthopaedics | 10 - 15 weeks | 30 - 35 weeks |
| Urology (kidneys, ureters, bladders and prostate disorders) | 10 - 15 weeks | 30 - 35 weeks |
| Gynaecology | 15 - 20 weeks | 15 - 20 weeks |
| Paediatrics (not covered in the list below) | 5 - 10 weeks | 10 - 15 weeks |
| Paediatrics - dermatology | 5 - 10 weeks | 30 - 35 weeks |
| Paediatrics - cardiology (children's heart conditions) | 5 - 10 weeks | 30 - 35 weeks |
| Paediatrics - clinical immunology and allergy | 5 - 10 weeks | 20 - 25 weeks |
| Paediatrics - endocrinology (childrens' hormone conditions) | 10 - 15 weeks | 15 - 20 weeks |
| Paediatric - epilepsy | 1 - 5 weeks | 1 - 5 weeks |
| Paediatrics - gastroenterology (childrens' digestive systems) | 10 - 15 weeks | 15 - 20 weeks |
| Paediatrics - nephrology (childrens' kidney conditions) | 1 - 5 weeks | 15 - 20 weeks |
| Paediatrics - child development | 1 - 5 weeks | 20 - 25 weeks |
| Paediatrics - rheumatology (childrens' immune disorders) | 10 - 15 weeks | 15 - 20 weeks |
| Paediatrics - surgery (childrens' hernias, lumps and bumps) | 20 - 25 weeks | 30 - 35 weeks |
| Paediatrics - Urology | 20 - 25 weeks | 20 - 25 weeks |
| Paediatrics - diabetic medicine | 10 - 15 weeks | 10 - 15 weeks |
Unless there has been a change in your symptoms, please do not contact your GP for an update on waiting times, or to ask them to speed up the process.
If you have any concerns or questions please use the contact details on your hospital letter, or if you do not have a letter with these contact details, our Patient Advice and Liaison Service (PALS) can answer your queries. However, please note that the team cannot access this information about appointment waiting times directly, limiting the speed of their response.
We are working as hard as we can to serve our community and will be in touch with you as soon as we can.
Thank you for your understanding.
Please see the links below for the original statements.
Waiting times for appointments | Royal Surrey NHS Foundation Trust
Waiting for an appointment or procedure? | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Please see the following statement from Frimley Health and Royal Surrey NHS Foundation Trusts regarding waiting for an appointment or procedure.
We are experiencing a significant backlog in appointments for some of our services following our response to the Covid-19 pandemic.
Please be assured that we are doing everything in our power to work through our lists to give you the help that you need. We are making good progress and have significantly reduced the number of patients classed as long waiters.
You can take a look at the current waiting times for our services below:
| Last updated: 23/06/23 | Referral Waits | |
|---|---|---|
| Current Terminology | Urgent | Routine |
| Cardiology (heart conditions) | 20 - 28 weeks | 35 - 40 weeks |
| Cardiology technicians (heart tests) | 20 - 25 weeks | 30 - 35 weeks |
| Diabetic medicine | 10 - 15 weeks | 30 - 35 weeks |
| Endocrinology (hormones) | 10 - 15 weeks | 30 - 35 weeks |
| Gastroenterology (digestive system) | 10 - 15 weeks | 25 - 30 weeks |
| Geriatric medicine (older persons) | 0 weeks | 5 - 10 weeks |
| Hepatology (liver) | 10 - 15 weeks | 20 - 25 weeks |
| Neurology (brain/spinal cord) | 30 - 35 weeks | 40 - 45 weeks |
| Respiratory medicine (chest and lungs) | 30 - 35 weeks | 30 - 35 weeks |
| Rheumatology (immune disorders) | 10 - 15 weeks | 15 - 20 weeks |
| Sleep studies | 20 - 25 weeks | 20 - 25 weeks |
| Clinical immunology and allergy | 15 - 20 weeks | 20 - 25 weeks |
| Chemical pathology (monitoring of bodily fluids) | 35 - 40 weeks | |
| Audiological medicine (hearing and balance) | 5 - 10 weeks | 40 - 45 weeks |
| Audiology (hearing tests) | 5 - 10 weeks | |
| Breast surgery | 1 - 5 weeks | 10 - 15 weeks |
| Ear, nose and throat | 10 - 15 weeks | 30 - 35 weeks |
| General surgery (hernias/lumps and bumps) | 10 - 15 weeks | 20 - 25 weeks |
| Gynaecological oncology | 0 - 5 weeks | 0 - 5 weeks |
| Maxillo-facial surgery (jaw/mouth/face surgery) | 5 - 10 weeks | 30 - 35 weeks |
| Medical ophthalmology (treatment of eye disorders) | 1 - 5 weeks | 15 - 20 weeks |
| Ophthalmology (eye disorder treatment and surgery) | 10 - 15 weeks | 40 - 45 weeks |
| Optometry | 20 - 25 weeks | |
| Orthodontics (straightening of teeth) | 10 - 15 weeks | 10 - 15 weeks |
| Orthoptics (diagnosis of defects in eye movement) | 10 - 15 weeks | 20 - 25 weeks |
| Pain management | 30 - 35 weeks | 30 - 35 weeks |
| Plastic surgery | 5 - 10 weeks | 10 - 15 weeks |
| Trauma and orthopaedics | 10 - 15 weeks | 30 - 35 weeks |
| Urology (kidneys, ureters, bladders and prostate disorders) | 10 - 15 weeks | 30 - 35 weeks |
| Gynaecology | 15 - 20 weeks | 15 - 20 weeks |
| Paediatrics (not covered in the list below) | 5 - 10 weeks | 10 - 15 weeks |
| Paediatrics - dermatology | 5 - 10 weeks | 30 - 35 weeks |
| Paediatrics - cardiology (children's heart conditions) | 5 - 10 weeks | 30 - 35 weeks |
| Paediatrics - clinical immunology and allergy | 5 - 10 weeks | 20 - 25 weeks |
| Paediatrics - endocrinology (childrens' hormone conditions) | 10 - 15 weeks | 15 - 20 weeks |
| Paediatric - epilepsy | 1 - 5 weeks | 1 - 5 weeks |
| Paediatrics - gastroenterology (childrens' digestive systems) | 10 - 15 weeks | 15 - 20 weeks |
| Paediatrics - nephrology (childrens' kidney conditions) | 1 - 5 weeks | 15 - 20 weeks |
| Paediatrics - child development | 1 - 5 weeks | 20 - 25 weeks |
| Paediatrics - rheumatology (childrens' immune disorders) | 10 - 15 weeks | 15 - 20 weeks |
| Paediatrics - surgery (childrens' hernias, lumps and bumps) | 20 - 25 weeks | 30 - 35 weeks |
| Paediatrics - Urology | 20 - 25 weeks | 20 - 25 weeks |
| Paediatrics - diabetic medicine | 10 - 15 weeks | 10 - 15 weeks |
Unless there has been a change in your symptoms, please do not contact your GP for an update on waiting times, or to ask them to speed up the process.
If you have any concerns or questions please use the contact details on your hospital letter, or if you do not have a letter with these contact details, our Patient Advice and Liaison Service (PALS) can answer your queries. However, please note that the team cannot access this information about appointment waiting times directly, limiting the speed of their response.
We are working as hard as we can to serve our community and will be in touch with you as soon as we can.
Thank you for your understanding.
Please see the links below for the original statements.
Waiting times for appointments | Royal Surrey NHS Foundation Trust
Waiting for an appointment or procedure? | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Richmond Surgery are pleased to announce our participation in the Veteran Friendly Practice (VFP) service.
The Veteran Friendly Practice service, developed by the Royal College of General Practitioners (RCGP), aims to improve the healthcare experience for veterans and their families and to understand the potential physical and mental issues that may arise as a result of their service.
Richmond Surgery will appoint a veteran clinician as primary contact. This clinician has training and experience in addressing the healthcare needs of veterans with an understanding of the unique challenges faced by those who have served. Veterans can feel confident knowing that there is a clinician who comprehends their experience and can provide appropriate guidance and treatment.
We look forward to welcoming veterans to Richmond Surgery. Contact us today if you are a veteran so we can register this accordingly.
For more information please see the links below.
NHS Veterans' Mental Health South East
Advice and Support for Veterans & Ex-Forces
Forces Connect App - Apple App Store
Forces Connect App - Google Play Store
Contact the Veterans Trauma Network by emailing england.veteranstraumanetwork@nhs.net
Richmond Surgery are pleased to announce our participation in the Veteran Friendly Practice (VFP) service.
The Veteran Friendly Practice service, developed by the Royal College of General Practitioners (RCGP), aims to improve the healthcare experience for veterans and their families and to understand the potential physical and mental issues that may arise as a result of their service.
Richmond Surgery will appoint a veteran clinician as primary contact. This clinician has training and experience in addressing the healthcare needs of veterans with an understanding of the unique challenges faced by those who have served. Veterans can feel confident knowing that there is a clinician who comprehends their experience and can provide appropriate guidance and treatment.
We look forward to welcoming veterans to Richmond Surgery. Contact us today if you are a veteran so we can register this accordingly.
For more information please see the links below.
NHS Veterans' Mental Health South East
Advice and Support for Veterans & Ex-Forces
Forces Connect App - Apple App Store
Forces Connect App - Google Play Store
Contact the Veterans Trauma Network by emailing england.veteranstraumanetwork@nhs.net
We invited patients of the Fleet PCN’s 4 x Practices for their views on the new telephone system being introduced at all GP surgeries in Fleet.
We invited patients of the Fleet PCN’s 4 x Practices for their views on the new telephone system being introduced at all GP surgeries in Fleet.
Dear Patients of Richmond Surgery and Hart Health Partnership,
We would like to inform you that we are in the process of moving the COVID vaccination service from The Harlington back to our individual surgeries in preparation for the 2023 Spring Booster programme. This service has been running at The Harlington since February 2020, and we are grateful for the support that the facility has provided. However, we believe that it is now time to bring the service back to our surgeries, where we can provide a more personalized and efficient service.
We understand that you may have concerns or questions regarding this change, but please be assured that we will do our best to ensure that the transition is as smooth as possible. You will be contacted in due course regarding your appointment, and we will make every effort to accommodate your needs and preferences.
Please note that the eligibility for the COVID-19 vaccine has been updated. Currently, the following individuals are eligible for the vaccine:
- Adults aged 75 years and over
- Residents in a care home for older adults
- Individuals aged 5 years and over who are immunosuppressed, as defined in tables 3 or 4 in the COVID-19 chapter of the Green Book.
Thank you for your understanding and cooperation during this time.
Sincerely,
Richmond Surgery
Dear Patients of Richmond Surgery and Hart Health Partnership,
We would like to inform you that we are in the process of moving the COVID vaccination service from The Harlington back to our individual surgeries in preparation for the 2023 Spring Booster programme. This service has been running at The Harlington since February 2020, and we are grateful for the support that the facility has provided. However, we believe that it is now time to bring the service back to our surgeries, where we can provide a more personalized and efficient service.
We understand that you may have concerns or questions regarding this change, but please be assured that we will do our best to ensure that the transition is as smooth as possible. You will be contacted in due course regarding your appointment, and we will make every effort to accommodate your needs and preferences.
Please note that the eligibility for the COVID-19 vaccine has been updated. Currently, the following individuals are eligible for the vaccine:
- Adults aged 75 years and over
- Residents in a care home for older adults
- Individuals aged 5 years and over who are immunosuppressed, as defined in tables 3 or 4 in the COVID-19 chapter of the Green Book.
Thank you for your understanding and cooperation during this time.
Sincerely,
Richmond Surgery
JCVI statement on Spring 2023 COVID-19 vaccinations
On 8 November 2022, JCVI formulated interim advice on COVID-19 vaccination for 2023, published on 25 January 2023.
The current advice, developed following meetings on 24 January 2023 and 14 February 2023, sets out further detail regarding the spring 2023 booster programme.
The primary aim of the COVID-19 vaccination programme continues to be the prevention of severe disease (hospitalisation and mortality) arising from COVID-19. Older persons, residents in care homes for older adults, and those who are immunosuppressed continue to be at highest risk of severe COVID-19.
Advice
As a precautionary measure, JCVI advises that an extra booster vaccine dose in spring 2023 should be offered to:
- adults aged 75 years and over
- residents in a care home for older adults
- individuals aged 5 years and over who are immunosuppressed, as defined in tables 3 or 4 in the COVID-19 chapter of the Green Book
The spring booster dose should be offered around 6 months after the last vaccine dose, although operational flexibility around the timing of the spring dose in relation to the last vaccine dose is considered appropriate. More information on operational flexibility will be provided in the ‘Green Book: immunisation against infectious disease’.
In addition, JCVI’s interim advice remains that people at higher risk of severe COVID-19 are expected to be offered a booster vaccine dose in autumn 2023 in preparation for winter 2023 to 2024.
JCVI statement on Spring 2023 COVID-19 vaccinations
On 8 November 2022, JCVI formulated interim advice on COVID-19 vaccination for 2023, published on 25 January 2023.
The current advice, developed following meetings on 24 January 2023 and 14 February 2023, sets out further detail regarding the spring 2023 booster programme.
The primary aim of the COVID-19 vaccination programme continues to be the prevention of severe disease (hospitalisation and mortality) arising from COVID-19. Older persons, residents in care homes for older adults, and those who are immunosuppressed continue to be at highest risk of severe COVID-19.
Advice
As a precautionary measure, JCVI advises that an extra booster vaccine dose in spring 2023 should be offered to:
- adults aged 75 years and over
- residents in a care home for older adults
- individuals aged 5 years and over who are immunosuppressed, as defined in tables 3 or 4 in the COVID-19 chapter of the Green Book
The spring booster dose should be offered around 6 months after the last vaccine dose, although operational flexibility around the timing of the spring dose in relation to the last vaccine dose is considered appropriate. More information on operational flexibility will be provided in the ‘Green Book: immunisation against infectious disease’.
In addition, JCVI’s interim advice remains that people at higher risk of severe COVID-19 are expected to be offered a booster vaccine dose in autumn 2023 in preparation for winter 2023 to 2024.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Welcome to Richmond Surgery's new website, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, COVID changes, vaccine news and latest news.
Welcome to Richmond Surgery's new website, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, COVID changes, vaccine news and latest news.
We invited patients of the Fleet PCN’s 4 x Practices for their views on extended opening hours.
We invited patients of the Fleet PCN’s 4 x Practices for their views on extended opening hours.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.